Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if there are any problems with your items, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve looked in to any problems, and let you know if the refund was approved or not. Please ensure you provide picture evidence and a full explanation of the issue so it can be fully investigated. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at amygardiner1988@hotmail.co.uk.